At Raresom, we aim to deliver premium lifestyle products that meet the highest standards of quality and satisfaction. Whether you’re purchasing our advanced amber tint blue light blocking glasses or our apparel, we’ve created a transparent and hassle-free return & refund policy for your peace of mind.
Return & Exchange Eligibility
Eyewear (Zero Power Glasses): Eligible for return or exchange within 7 days of delivery.
Apparel (T-Shirts): Eligible for return or exchange within 7 days of delivery.
Items must be unused, in original condition, and returned in original packaging with all tags intact.
How to Request a Return or Exchange
- To initiate a return or exchange, contact us with your order details via:
- 📧 Email: [email protected]
- All requests must be made within the eligible return window.
Return Process & Timeline
Once approved, you’ll receive return instructions and a shipping label (if applicable).
Returned items are processed within 8–10 business days after we receive them.
Once verified, we’ll issue your refund or process your exchange.
Refund Policy
Refunds are issued to the original payment method within 4–5 business days after item approval.
Shipping fees (if any) are non-refundable.
Partial refunds or refunds for damaged/used items are not accepted.
Damaged or Incorrect Items
If you receive a damaged or incorrect product:
- Report the issue within 24 hours of delivery.
- Share clear photos or videos as proof.
- We’ll arrange a replacement or full refund upon verification.
Non-Returnable Items
Items marked Final Sale
Products that have been used, worn, or washed
Returns without original tags or packaging
Exchange Guidelines
Each product is eligible for one-time exchange only.
Size exchanges for T-shirts are accepted, subject to availability.
Late or Missing Refunds
If you haven’t received your refund:
If it still hasn’t arrived, email us at [email protected] for assistance.
Check your bank account or payment provider.
Contact your bank or card issuer (processing times may vary).
Need help?
For any questions or support, reach out to us via email or contact Us page.
We’re here to assist you every step of the way.
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